Last updated: [07.01.2026]
Version: [cgu_v1 .0-2026-07-01]
- PLATFORM OVERVIEW
The platform (hereinafter “https://oneclick-services.com”) is a digital service that facilitates connecting buyers and sellers wishing to exchange, sell, or acquire goods via a system featuring security mechanisms, involving, for physical exchanges, trusted persons (private proxies) designated by the users themselves when necessary.
The Platform is neither a seller nor a buyer and does not act as a party to the exchange, but acts as a technical and organizational third party to secure transactions. The Platform acts exclusively as a provider of a technical service for connecting users and securing funds, without ever owning the exchanged goods or participating in the physical transaction.
- DEFINITIONS
User: any natural person registered on the Platform.
Seller: a user offering a good.
Buyer: a user wishing to acquire a good.
Trusted Person: a third party designated by a user to physically intervene in the transaction if necessary.
- ACCEPTANCE OF THE TCs
Registration and/or use of the Platform imply full and unreserved acceptance of these TCs.
The user acknowledges having read:
how the service works,
the security mechanisms,
the risks associated with exchanges between individuals.
and having understood them before any use of the service.
- TRANSACTION OPERATING PRINCIPLE
Every transaction must follow these steps:
4.1. Formation of the transaction
A transaction is created when a buyer makes a payment via the platform.
The parties having previously freely agreed on the location, date, and terms for handing over the item.
4.2. Secure payment
Payments are processed by our partner Stripe.
Payments are temporarily held by the provider Stripe in accordance with its operations until the transaction is validated according to the platform’s operations.
ONECLICK Services does not store users’ banking data.
4.3. SIMULTANEOUS physical handover of the item in exchange for codes via the designated trusted persons.
The exchange of the item for validation codes constitutes a final act of acceptance of the transaction. From the moment of this exchange, no dispute, cancellation, or refund request can be handled by ONECLICK Services within the normal operation of the platform.
This exchange is a key step in the process, and both parties are required to ensure it is SIMULTANEOUS, as ONECLICK Services cannot be held responsible for any flight by one of the parties due to the fact that this measure was not respected.
4.4. Successive and secure validation of the transaction and release of funds only after final confirmation
Validation of the transaction occurs when the seller confirms the proper execution of the transaction according to the security mechanisms provided by the platform.
These mechanisms notably include:
unique transaction ID;
validation code;
QR Code.
Validation triggers the release/payout of the payment to the seller.
No payment can be released without validation in accordance with the process defined by the Platform.
Users acknowledge that the entry or lack of entry of a valid code within the allotted time constitutes the primary enforceable proof of the completion or failure of the transaction.
Any lack of action within the time limits is considered as the expiration of the current transaction in accordance with the platform’s operating rules. Funds are then automatically returned according to the established rules.
4.5. Cancellation by the buyer
The buyer may request the cancellation of a transaction before its final validation.
The cancellation request is sent to the seller for confirmation.
The seller has a timeframe defined by the platform to confirm or dispute the cancellation.
When the seller confirms the cancellation: the transaction is canceled; the funds are refunded to the buyer.
4.6. Lack of response from the seller
When the seller does not respond to a cancellation request within the timeframe provided by the platform, ONECLICK Services automatically cancels the transaction and refunds the buyer.
4.7. Cancellation by the seller
When a seller cancels a transaction, the money is directly refunded to the buyer.
A seller who has canceled a transaction may be temporarily prevented from publishing new listings for a duration defined by the platform.
4.8. Lack of transaction validation
When the transaction is not validated within the expected timeframe after the meeting date agreed upon between the parties, ONECLICK Services automatically cancels the transaction and refunds the buyer.
4.9. Commission:
Exact amount of the commission: The exact amount of the commission is equal for both parties (Buyer and Seller), and is indicated respectively before the payment is blocked by the buyer, and before the acceptance of the request as well as the validation of the payment by the seller.
Any processing fees charged by the payment provider Stripe are already included in the commission fees and remain the responsibility of the platform.
Timing of collection: The platform only earns when the transaction is successful, i.e., when the transaction is definitively validated by the seller according to the terms provided on the platform.
- ROLE AND RESPONSIBILITY OF THE PLATFORM
The Platform:
provides the technical security tools (validations, proofs),
centralizes confirmations.
Funds are held by a licensed payment provider. The platform does not handle the funds.
The Platform does not guarantee the quality, legality, or compliance of the exchanged goods, which
are the sole responsibility of the users.
- USER ACCOUNT
To use certain features, the user must create a personal account.
The user agrees to:
provide accurate information;
keep their information up to date;
maintain the confidentiality of their credentials;
not impersonate a third party.
Each user is solely responsible for actions performed from their account.
- USER OBLIGATIONS
Each user agrees to:
provide accurate information,
respect the transaction process,
not bypass security mechanisms,
act in good faith.
It is strictly forbidden to:
make payments outside of the Platform,
finalize a transaction outside of the system,
provide false evidence or validations.
- TRUSTED PERSONS
Users may, if they wish, designate one or more trusted persons to participate in the physical handover of the item or any material step of the transaction.
The designation of a trusted person constitutes a private mandate concluded exclusively between the user concerned and that person. ONECLICK Services is neither a party to this mandate nor responsible for its execution.
Trusted persons:
are freely chosen by users;
act exclusively in the name and on behalf of the user who mandates them;
do not represent ONECLICK Services and have no power in the name of the platform;
have no contractual relationship with the Platform.
Each user remains solely responsible for the choice of their trusted person(s) as well as for their acts, omissions, or statements.
Trusted persons must be legally capable of performing the acts entrusted to them in accordance with applicable legislation.
ONECLICK Services exercises no control over their identity, availability, behavior, or skills and cannot be held responsible for the consequences resulting from their intervention.
- PUBLICATION OF LISTINGS
The seller is solely responsible for the content of the listings they publish.
They guarantee in particular that:
the information provided is accurate;
they have the necessary rights to the offered item;
the offered item is legally marketable.
The following are specifically prohibited:
illegal products;
counterfeits;
prohibited weapons;
dangerous products;
content infringing on the rights of third parties.
ONECLICK Services reserves the right to remove any non-compliant listing.
- USER RESPONSIBILITIES
Users are solely responsible for:
the reality of the items offered;
the quality of the items sold;
the execution of their commitments;
the information exchanged between them;
compliance with applicable regulations.
Each user acts under their own responsibility.
- DISPUTES AND ARBITRATION
A decision is rendered in accordance with the defined rules.
Decisions regarding the release or refund of funds are primarily determined by an automated process based on cryptographic data.
The Platform reserves the right to:
release the funds,
refund the buyer,
or temporarily hold the amounts according to the rules provided by the platform’s operation.
- MEASURES AGAINST ABUSE / Anti-Fraud
To preserve the proper functioning of the service, ONECLICK Services may apply temporary or permanent restrictions to a user in case of fraudulent behavior:
ONECLICK Services may block a transaction, terminate access, suspend or delete (permanently block access to the service, without compensation) any account in case of suspicion of fraud, attempt to bypass security mechanisms, falsification or misuse of the service or payment system, violation of these TCs, or even repeated cancellations.
Necessary information may be retained to protect the platform and its users.
- LIMITED LIABILITY
The Platform acts only as a technical intermediary.
ONECLICK Services cannot be held responsible for:
misuse of the service,
fraud between users outside the provided framework,
a force majeure event.
It also does not guarantee:
the accuracy of listings;
the identity of users;
the quality of goods or services;
the actual completion of transactions.
The Platform provides an automated technical protocol. Its liability is strictly limited to the proper technical functioning of the service.
ONECLICK Services’ liability cannot be engaged in case of:
dispute between users;
defect in the item sold;
loss of an item,
non-execution of the transaction;
failure to deliver,
human fraud,
non-compliance of the item,
faulty behavior of a User or a third party.
hidden defect;
indirect financial loss.
- PERSONAL DATA
Personal data is processed in accordance with the privacy policy available on the Platform.
The data collected is used only for:
account management;
execution of transactions;
platform security;
compliance with legal obligations.
- DATA RETENTION
Transaction-related data is kept for the duration necessary for the operation of the service and compliance with legal obligations.
Certain technical data or documents associated with transactions may be automatically deleted after the expiration of the retention periods defined by the platform.
- MODIFICATION OF THE TCs
The TCs may be modified at any time.
New versions will be published on the platform and will take effect as soon as they are posted online.
Users will be informed and must accept the new version to continue using the service.
- APPLICABLE LAW
These TCs are subject to the law applicable in the country of establishment of the Platform (Germany).
Any dispute relating to their interpretation or execution falls under the jurisdiction of the competent courts.
- SECURITY AND EVIDENCE
For each transaction, the Platform may collect:
electronic confirmations,
timestamps,
photographic evidence where applicable,
unique validation codes.
These elements constitute admissible evidence for the competent courts in case of a dispute.
- CONTACT
For any question regarding these TCs, the user can contact ONECLICK Services via the contact methods provided on the platform.
https://oneclick-services.com/politique-de-contenus-interdits-signalements/
