Last updated: [07.01.2026]
Version: [cgv_v1 .0-2026-07-01]
Platform “https://oneclick-services.com”
- SERVICE PROVIDER IDENTITY
These General Terms and Conditions of Sale govern the services provided by the platform “https://oneclick-services.com”
Publisher:
Name: [Oneclick Services – Online Platform Services] (Initials: [OS])
Email: [contact@oneclick-services.com]
Headquarters: [Germany]
Registration number: [162/224/08915]
- PURPOSE
ONECLICK Services provides a digital service enabling users to:
post listings;
connect with others;
organize a physical transaction;
use a system featuring payment security and validation mechanisms.
ONECLICK Services is not a seller of the goods offered on the platform.
A document confirming the agreement of the parties without being a party to the contract, as well as a transaction slip, is directly generated for the seller and the buyer, then accompanied by receipts (payment records) issued respectively upon blocked payment and upon release of payment after final transaction validation.
- ACCOUNT CREATION
Using the service requires:
creating a user account;
providing accurate information;
accepting the Terms of Use, GTC, and Privacy Policy.
The user is responsible for the confidentiality of their login credentials.
- SERVICE PRICE
Registration is free.
ONECLICK Services collects a commission on transactions made via the platform.
Applicable fees (incl. Stripe provider processing fees) are displayed respectively, before the payment is blocked by the buyer, and before the request is accepted and the payment is validated by the seller.
- SECURE PAYMENT
Payments are processed via: Stripe partner
ONECLICK Services does not store credit card numbers.
The user accepts the terms of the payment provider used.
- ONECLICK Services COMMISSION
For each transaction:
the amount paid by the buyer is collected via Stripe;
ONECLICK Services deducts a service commission;
the balance is intended for the seller in accordance with the platform’s operating rules.
The commission is due once the transaction is definitively validated according to the procedures provided on the platform.
The exact amount of the commission is indicated respectively before the payment is blocked and before the request is accepted and the payment is validated. (Processing fees charged by the Stripe payment provider are already included in the commission/transaction fees.)
Example:
Item price: €100
ONECLICK Services commission from user (0.98%): €0.98
Amount paid (upon blocked payment by buyer): €100.98
Amount transferred (upon payment validation by seller): €99.02
- TRANSACTION VALIDATION
The system relies on:
a unique identifier;
a validation code;
a secure QR code;
payment validation by the seller.
A transaction is considered executed when:
the buyer has made the payment -> the item has been handed over -> the seller validates the transaction according to the prescribed procedure.
- CANCELLATION OF PENDING TRANSACTIONS
To preserve service quality and reduce disruption to the proper functioning of the service (here, abusive transaction cancellations), ONECLICK Services provides for the following cases:
8.1. Cancellation by the buyer
The buyer may request cancellation before final validation.
The cancellation request is sent to the seller.
The seller has a period defined by the platform to confirm or dispute the cancellation.
8.2. Confirmed cancellation
When the cancellation is confirmed:
the transaction is canceled;
the payment is refunded to the buyer;
the transaction status is updated.
8.3. No response from the seller
If the seller does not respond within the specified period:
the platform considers the transaction canceled;
an automatic refund is triggered.
8.4. Cancellation by the seller
When a seller cancels a transaction, the money is directly refunded to the buyer.
However, ONECLICK Services applies a temporary block during which certain functionalities are suspended, notably the publication of a new listing. This measure is put in place to ensure fairness between both parties; otherwise, only the buyer would be disadvantaged, as transfers initiated by the platform to user accounts take a few days to reach the associated bank accounts (exact delays depend on: the buyer’s bank, the payment network used, the payment provider).
- USER OBLIGATIONS
Users agree to:
provide accurate information;
comply with applicable laws;
not publish fraudulent listings;
only hand over lawful goods;
honor agreed-upon appointments.
Specifically prohibited are:
counterfeit products;
weapons;
narcotics;
dangerous products;
stolen goods;
illicit content.
- LIABILITY
ONECLICK Services acts as a technical intermediary.
ONECLICK Services is not responsible for:
the quality of the item sold;
the conformity of the item;
the behavior of users;
damages resulting from an agreement concluded between users.
- SERVICE AVAILABILITY
The platform is provided “as is.”
ONECLICK Services does not guarantee permanent service availability.
Interruptions may be necessary for:
maintenance;
security;
technical evolution.
- RIGHT OF WITHDRAWAL
When applicable regulations provide for a right of withdrawal for consumers, it is exercised in accordance with the legal provisions applicable in the consumer’s country of residence and with European Union law.
When the digital service begins to be performed immediately at the express request of the user and after their prior agreement, the user acknowledges that their right of withdrawal may be limited or excluded under the conditions provided by applicable regulations.
- ACCOUNT SUSPENSION OR DELETION
ONECLICK Services may suspend or delete an account in case of:
fraud;
identity theft;
misuse;
violation of these GTC or the Terms of Use.
- FORCE MAJEURE
ONECLICK Services cannot be held responsible in the event of a force majeure event preventing the performance of the service.
- MODIFICATION OF THE GTC
ONECLICK Services may modify these GTC at any time.
Users will be informed of significant changes.
- APPLICABLE LAW
These GTC are subject to the law of the Platform’s country of establishment (Germany)
Any dispute will be submitted to the territorially competent courts.
Consumer information regarding dispute resolution:
Consumers residing in the European Union may, when legally authorized, resort to out-of-court dispute resolution mechanisms provided by applicable regulations.
These provisions do not deprive consumers of the mandatory rights recognized by the legislation of their country of residence when applicable.
- CONTACT
For any questions:
Email: [contact@oneclick-services.com]
Commission clause: “The ONECLICK service commission remunerates the use of the platform, payment security, generation of digital proofs, the transaction validation system, and the management of potential refunds. This commission remains acquired by ONECLICK Services once the transaction is definitively validated.”
ONECLICK Services REFUND POLICY (cancellation, lack of validation, expiration of deadlines, etc.)
Last updated: [07.01.2026]
This Refund Policy describes the conditions under which a refund may be granted to users of the https://oneclick-services.com platform.
- PURPOSE
ONECLICK Services provides a payment system with security mechanisms to help secure transactions between buyers and sellers.
Refunds are processed in accordance with these rules.
- GENERAL PRINCIPLE
The payment made by the buyer is securely held until the transaction is validated.
The seller does not receive the funds until the validation conditions provided by the platform are met.
- CASES ENTITLING TO A REFUND
A refund may be granted in the following situations:
3.0 Cancellation of the transaction request
The buyer or seller may cancel a transaction request before the seller has accepted it. The money is then directly refunded to the buyer.
3.1 Cancellation of the transaction by the buyer before validation
The buyer may request cancellation of a transaction before its final validation.
The request is sent to the seller for confirmation.
After seller confirmation, the refund is automatically triggered.
3.2 No response from the seller to a cancellation request
When a cancellation request is sent to the seller and they do not respond within the period specified by the platform:
the transaction is considered canceled;
an automatic refund is issued.
3.3 No seller validation after the scheduled transaction date
When:
the buyer has paid;
the physical meeting was supposed to take place;
the seller does not validate the transaction within the specified period;
ONECLICK Services automatically processes the buyer’s refund.
3.4 Technical error attributable to the platform
In the event of a technical malfunction preventing the smooth running of the transaction, ONECLICK Services may proceed with a subsequent refund after the malfunction is resolved.
- CASES NOT ENTITLING TO A REFUND
No refund will be granted in the following cases:
4.1 Validated transaction
Once the transaction is validated according to the procedure provided on the platform:
the sale is deemed completed;
the funds are transferred to the seller;
no automatic refund can be claimed from ONECLICK Services.
4.2 Dispute over item quality
ONECLICK Services is not a seller of the goods offered.
Disputes concerning:
the condition of the item;
its conformity;
its functioning;
its description;
must be settled directly between the seller and buyer.
4.3 User error
No refund can be granted in case of:
entry error;
failure to read the listing;
change of mind after transaction validation.
- REFUND PERIODS
When the refund is validated:
the request is sent to the payment provider;
the refund is generally visible within a few business days.
Exact delays depend on:
the buyer’s bank;
the payment network used;
the payment provider.
- PAYMENT PROVIDER
Refunds are processed via: Stripe
ONECLICK Services does not control the banking delays applied after the refund is issued.
- SERVICE COMMISSION
If the transaction is canceled before validation:
The ONECLICK Services commission is refunded at the same time as the main payment, unless otherwise stated at the time of order.
If the transaction is validated:
The service commission is definitively acquired by ONECLICK Services.
No commission refund can be claimed after final validation of the transaction.
- ANTI-FRAUD CHECKS
ONECLICK Services may temporarily suspend a refund when verification is necessary, particularly in cases of:
suspected fraud;
misuse of the platform;
attempted double refund;
inconsistent information.
- REFUND METHODS
Refunds are made to the payment method used for the initial transaction, unless technically impossible.
- DISPUTE
Any dispute relating to a refund must be addressed to:
Email: [contact@oneclick-services.com]
The request must contain:
the transaction number;
the user account identity;
the elements justifying the request.
- LIMITATION OF LIABILITY
ONECLICK Services acts as a technical intermediary for secure payment.
The platform does not guarantee refunds for disputes related to:
the quality of an item;
a hidden defect;
improper use of the purchased product;
a disagreement between users after transaction validation.
- MODIFICATION OF THE POLICY
ONECLICK Services reserves the right to modify this Refund Policy at any time.
The applicable version is the one published on the platform on the date of the transaction.
